HOTEL SERVICES

YOUR ROOM        

We want your stay to be as comfortable as possible so let us know if there is anything we can do to make it so.

Here's a few answers to frequently asked questions...                 

  • Air-Conditioning: Adjustable between 18 and 28 degrees
  • Hair-dryer: Located in your wardrobe
  • Iron & Ironing board: Located in your wardrobe
  • Tea & coffee facilities:  Located below the television.  For extra tea and coffee please dial '9', detergent can be required for cleaning mugs.   
  • Pillows, blankets & towels: Extra blankets, towels and a range of pillows are available - please dial '9'. 
  • Safe: Located in your wardrobe.
  • Maintenance:  For any maintenance requests please dial '9' and our engineering team will be able to assist. 
  • Voltage:  Is 240 volts. An adapter is available for your use.

  • The hotel is entirely non-smoking, and a $500 cleaning fee will apply.  
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HOUSEKEEPING

Due to strict precautions by NSW Health, unfortunately our housekeeping team cannot enter a quarantine room.  

Please see below for available services to keep you comfortable during your stay. 

    • Amenities: If you require any extra items such as toilet paper, garbage bags, tea & coffee, soap or shampoo, please dial '9'.   
    • Linen: Should you need fresh linen or towels please dial '9'. Soiled linen should be placed into a plastic bag, sealed, and placed outside your door. 
    • Laundry and Dry Cleaning:  No laundry service is available during your stay as advised by NSW Health.  Detergent can be provided for any items you would like to wash in your room. 
    • Do not disturb: If you wish to prevent incoming calls, or request not to be notified for food deliverers, please dial '9'.

Meals and Deliveries

The hotel provides 3 meals per day which will be delivered to your door, and our concierge team will assist in delivering other items throughout your stay.  

Here's a few answers to frequently asked questions... 

  • Food deliveries: The team will knock or ring your bell to announce delivery, please wait 15 seconds before opening the door, wearing the face masks provided.
  • Other deliveries: If you are ordering something from outside, or if friends and family are sending care packs, please clearly state your name and room number for correct delivery.  Delivery address: Radisson Blu Plaza Sydney 27 O’Connell Street, Sydney, 2000.   Please note, NSW Police conduct bag checks of all deliveries.  
  • Alcohol: NSW Police have put in place alcohol limits, one 6 pack of beer/cider or one bottle of wine per day applies. Any surplus will be stored safely with Concierge.  Spirits are not permitted.
  • Food allergies: Please dial ‘9’ to inform us of any food allergies, and please note once your requirements have been advised they will remain in place for the duration of your stay.  
  • Water:  Sydney tap water is high quality drinking water and safe to drink directly from the tap.  Refill bottles have been provided in your mini bar fridge.
  • Garbage: Please place all rubbish and meal trays into a garbage bag, tie the bag securely and leave outside your door between 6.30 pm - 8.00pm.  Please do not place rubbish outside your rooms beyond these times due to strict health precautions. 

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TELEPHONE & INTERNET

To ensure that you stay in touch, please see the explanation of our facilities below:

  • Dialling outside: Dial 0 followed by the number required.  *Extra charges will apply. 
  • Dialling another room: Dial 8 followed by the 4 digit room number.
  • Voicemail: A flashing light indicates you have a message. To access, dial 7 and follow the prompts.
  • Wi-fi: Internet can be accessed via Radisson Blu Wi-Fi with the password R@disson2020.  You can connect a maximum of 
  • 3 devices. Please do not remove or add any cables to the back of the TV.  Unplugging the Foxtel IQ box and socket connections will disrupt internet connection. 

NSW Health & NSW Police

The welcome pack provided to you upon arrival by NSW Police covers all the details of your required quarantine stay.  Here are a few key points to keep in mind:

What are my obligations? You must remain in the room that is allocated to you on arrival at your hotel until such time as a police officer directs otherwise.  NSW Police Force has powers to enforce this Order.

Health and well-being: A dedicated “health and well-being” number has been established. Travellers can call 1300 290 994 to source both physical and mental health support.  Travellers will receive a phone call from an experienced nurse to check on your welfare.

When can I go home?  You are required to be in quarantine for 14 x 24 hours.  You will receive a call to request information about your plans or requirements for the day of your departure.  If you need assistance arranging flights, FCM Travel Solutions consultants can help you. FCM Travel Solutions may be called on 1300 451 214. 

Covid testing: NSW Health doctors and nurses will visit your room to complete a Covid swab test on the 2nd, 7th and 12th day of quarantine.  If your result is positive, you will be moved to a health hotel.

Emergency: In the event you hear an alarm, please remain in your room and await instructions from our staff.   Fire alarms can be activated by something as simple as shower steam or smoking in rooms.  If you suspect a fire or another emergency in your building, immediately dial '9' and report the issue.

Thank you for playing your part in helping to protect our community from COVID-19.


Radisson Blu Plaza Hotel Sydney

27 O'Connell Street, Sydney, New South Wales, Australia 2000

P: (02) 8214 0000